Perth is a long way from the east coast, but a phone consultation isn’t. Whether you’re in Joondalup, Fremantle, Midland, Rockingham or the CBD, OPTIV Health connects you with an Australian-registered doctor by phone to talk about low testosterone, peptide therapy and other hormone health questions. Any blood tests are collected at a Western Australian pathology centre near you.
Our team works Monday to Friday, 9am to 5pm Sydney time. Western Australia runs on Australian Western Standard Time and has no daylight saving, so in Perth time our hours are:
The upside is that early-morning calls are easy to fit in before work, school drop-off or a shift. The catch is that our hours finish in the early afternoon Perth time, so if you need to reach us after a morning blood test, aim for the late morning. Always check which time zone your booking confirmation uses.
Most hormone assessments include pathology. In Western Australia we use:
After your consultation you’ll receive a pathology request. Whichever lab is printed on it is the one to visit.
Distance is the main reason many West Australians look at telehealth. Because consultations are by phone, the service works the same in Mandurah, Bunbury, Busselton, Albany, Geraldton, Kalgoorlie, Karratha or Broome. Pathology is the part that depends on where you are. Collection centres in smaller towns may open only on certain days, and some remote areas have no nearby centre at all, so check opening hours before you travel. If access is difficult, tell our team early so we can plan your tests around it.
If you work fly-in fly-out or rotating shifts, phone consultations can be booked around your roster, and the early Perth-time start helps. Blood tests usually need to happen at a collection centre, so many people schedule them during their days at home. Let your doctor know about your roster, as it can affect when some tests are best collected.
Western Australia has its own public holidays. WA Day is in early June, the King’s Birthday holiday falls in late September rather than June, and Labour Day is in March. Collection centres may close or reduce their hours on these days, so check before you go.
The service is open to adults of all genders.
A doctor consultation is A$150, and there are no follow-up fees. Consultations are private, so no Medicare rebate applies. Pathology is billed by the lab, and any medicine is priced by the pharmacy. Our cost guide has the details.
A phone call can’t replace a hands-on examination, a scan or a specialist opinion when one is needed. Your doctor will be upfront if that’s the case and point you towards care in Western Australia. Many people also keep their usual GP in the loop.
In an emergency, call 000.
No, there’s no physical clinic. Everything happens over the phone, apart from blood collection at a WA pathology centre.
Our hours are 9am to 5pm Sydney time, Monday to Friday. In Perth that’s 6am to 2pm from early October to early April, and 7am to 3pm for the rest of the year.
At Western Diagnostic Pathology (WDP) or Australian Clinical Labs, whichever is printed on your request.
Yes. A phone line is all you need for the consultation itself. Blood tests need a collection centre, and some regional centres open only on certain days, so check before you travel and let our team know if access is difficult.
You can book phone consultations around your roster. Blood tests are done at a collection centre, so most people plan them for their days at home. Tell your doctor about your roster when you speak.
A doctor consultation is A$150, with no follow-up fees and no Medicare rebate. Pathology and any medicine are billed separately by the lab and the pharmacy.
No referral is needed. If you have recent results or relevant history from your GP, you’re welcome to share them.
Have more questions? See our FAQs.
Find out whether phone-based hormone care suits you, from Perth to the Kimberley. It costs nothing and there’s no commitment.
General information only, not medical advice. For adults 18 and over.